FAQ's

 
     
   
 
  1. Can I process renewals on-line? Yes, for greater convenience and faster collection of funds, then Ez-Runner allows the members to log-in to their account and pay for their renewals on-line from the comfort of their home/office. Real-time updates ensure that member’s records are immediately updated and free to enter the facilities.
  2. Can Ez-Runner host my data? Yes, we supply a fully secure, hosted, managed and backed up hosting service for our customer’s data for a monthly fee. This removes the danger of data loss and the need for expensive hardware.
  3. Can your software process Direct Debits? Yes, you can manage the whole DD process within Ez-Runner, from creating BACS and AUDDIS files through to automatically processing returns and debt management.
  4. Can your Ez-Runner solution process direct debits on our behalf? Yes, we provide and ‘end to end’ service. Please call for us for further details.
  5. Can your software control our gates/turnstiles? Yes, Ez-Runner’s can control access into your facilities. Our open configuration allows you to manage almost any option including days/hours of usage, payment status, booking and member messaging.  We also have preferred suppliers for all your access control hardware, from turnstiles to readers with full onsite installation and support.
  6. Can you also supply my hardware? Yes, you can come to us for competitive prices on all your hardware needs, from standard PC’s to dedicated servers, firewalls, routers, card readers, and so on.
  7. Can your software manage a cafe/bar environment? Yes, The Ez-Runner EPOS module can hold all your items within our touch screen friendly solution. With the ability to cover all areas i.e. food, drink, snacks, merchandise, etc.
  8. Do i have to pay for the software each time a new version is released? No, as a customer with a current support contract you will receive a copy of the latest version for the life of the contract.
  9. Can we have our existing data converted into Ez-Runner? Yes, providing your exported data is in a spreadsheet format we can work with it.
  10. Can Ez-Runner software training be delivered online/remotely? Yes, our Project Managers and dedicated training team can provide software training on-site face to face, or over the phone\internet remotely saving time, money and the environment.